Visitation Coach

EMPLOYMENT STATUS:             Full-time

FLSA STATUS:                                Exempt

REPORTS TO:                                 CUA Intervention Director

EFFECTIVE DATE:                        June 23, 2014                         



The Visitation Coach is responsible for achieving the target goals of improving safety, permanency, and wellbeing of children, youth and families. As an essential component of the CUA case management team in achieving the objectives as established in the case plan, the coach works with families at designated visitation sites and in their homes to help parents establish positive parent-child relationships, to support child safety across environments, to promote healthy child growth and development and to support the emotional well-being of children and families. The Visitation Coach assists in strengthening positive parent-child relationships by helping parents reflect on and improve their parenting skills. The position will promote parent resiliency assist in problem solving, reducing family stress and accessing community resources that will help sustain a safe and nurturing home for the child. The coach works in collaboration with DHS child welfare staff and resources parents to ensure effective service delivery. Regular travel required. Must be able to work the following shift: Monday-Friday between the hours of 8 AM - 6 PM. Rotational Saturdays from 9 AM - 5 PM.

In addition to the duties listed above, the Lead Visitation Coach would be responsible for implementing the daily operation procedures of Supervised Visitation in accordance with TCP and DHS guidelines and procedures. This will include but is not limited to coordinating and directly supervising the Visitation Coach Team as well as delivering individualized counseling and support to the team.


Bachelor’s degree in Social Work or related field, but not limited to sociology, psychology, counseling, criminal justice, education, divinity or public health administration.


Two (2) years or more experience working in social service, education, health care or related. Prior experience in child welfare a plus.


  •  Ability to effectively teach positive parent-child interaction skills.
  • Ability to effectively teach positive parent-child interaction skills.
  • Ability to work independently and as a part of a team.
  • Ability to recognize the needs for professional intervention and make an appropriate referral.
  • Ability to use a positive, strengths-based approach in working with families.
  • Ability to relate tactfully, confidentially, sensitively and non-judgmentally to young children and their families.
  • Ability to use basic problem solving techniques.
  • Ability to be motivated to learn from direct experience, training and supervision.
  • Ability to recognize and record significant individual and family behaviors.
  • Excellent interpersonal and communication skills.
  • Strong writing skills.
  • Computer literate.
  • Ability to work flexible schedule to meet the needs of children, youth and families


  • Valid driver’s license, clean driving record and ability to use own vehicle when other means of transportation is not available.
  • Maintain valid motor vehicle insurance and current State vehicle registration.
  • Must be free from any communicable/infectious diseases.
  • Provide a valid PA child abuse clearance, FBI check and Criminal Background Check.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Assure both physical and emotional safety to children during their visitation with their parents.
  • Translates safety threats and absent and diminished protective capacities identified in safety assessment into visit plan to be used before, during and after family visits.
  • Translates various assessments of parent and child functioning and developmental capabilities into visit plan to be used before, during and after family visits.
  • Provides hands-on coaching during family visits to reunification resource, assuring positive engagement and communication between parents and their children.
  • Develops visit plans with families that are specific, individualized, and geared to family’s educational and comprehension level.
  • Maintains documentation of sessions (including intervention skills used) and contacts with family members and resource parents.
  • Communicate regularly to parents, foster parents, case manager and/or governing authority regarding visitation and the family’s progress or needs.
  • In collaboration with CUA case manager, consults with behavioral health professionals working with the family to ensure that services and interventions are complimentary and not conflicting or duplicative.
  • Maintains regular contact with resource parent(s) to obtain information on child’s adjustment in placement and to promote supportive relationships between resource parent and biological parent/reunification resource.
  • Participates in family team conferences.
  • Transports family members and children to visits, as needed.
  • Participates in case reviews with other team members.
  • Immediately reports to supervisor any concerns about the safety of children or youth in the household or placement facility.
  • Maintains compliance with all applicable laws, regulations, and bulletins issued by the Department of Public Welfare’s (DPW) Office of Children Youth and Families.


Adaptability                     Customer/Client Service & Support        Planning and Organizing

Creative                           Communication Skills                Influencing/Negotiation Skills