Resource Parent Support Manager

JOB TITLE:                          Resource Parent Support Manager (RPSM) 

EMPLOYMENT STATUS:             Full-time

FLSA STATUS:                                Exempt

GRADE LEVEL:                              P3                                                       

REPORTS TO:                                 Director of Philadelphia Programs


The Resource Parent Support Manager (RPSM) is responsible for daily oversight of the Resource Home Maintenance programs, promoting and maintain long term placement connections for youth, and assuring that program activities are of high quality and executed in a timely manner as determined by the Director of Programs.  Hours are from 9 am – 5pm, Monday through Friday, but may vary according to departmental needs. Regular travel required.


Master’s degree in Social Work, Human Services or closely related field. Preferred specialization in Resource Home Care and Treatment Planning.


Five (5) years of experience working within child, youth and family service systems and supervisory experience. 


  • Strong written and verbal communication skills
  • Strategic planning and recruitment skills
  • Skills  with Microsoft Office applications including Word, Excel and PowerPoint
  • Ability to achieve desired performance outcomes
  • Ability to assess and problem solve
  • Knowledge of PA Code 55 3680s, CUA Guidelines, and SWAN Standards.


  • Valid driver’s license and ability to use own vehicle.
  • Must be free from any communicable/infectious diseases.
  • Provide a valid PA child abuse clearance, FBI check and Criminal Background Check.


The RPSS must have the ability to interact with culturally diverse families in a supportive, professional manner. Minimum age requirement is 21 years; ability to effectively and professionally communicate (verbal and written) with all levels of personnel internal and external to the company; capable of working responsibly with highly confidential information and of maintaining composure under duress; ability to multi-task and demonstrate good organizational skills; must be able to work independently as well as part of a team; must have working knowledge of computers and software, including word, excel, e-mail, and other usual and customary office programs; must meet all agency requirements for pre-employment as required by Tabor Children's Services, Philadelphia DHS and/or state regulations. Evening and weekend work hours may be required.  To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties may be assigned

Resource Home Support Responsibilities:

  • Supervise RPSW staff in conducting non case management activities in collaboration with the CUA CM in order to support the safety, well-being of children and youth placed in Tabor Children’s Services Resource Homes.
  • Manage Resource Home case assignments to department staff.
  • Collaborate with department staff around the training needs of resource parents.
  • Supervise and present (when necessary) agency-wide pre-service training for certified resource parents.
  • Participate in placement of children and placing activities within guided timeframe.
  • Devise and implement communication mechanisms needed to convey relevant information on resource parents to appropriate departmental staff.
  • Monitor and evaluate resource parent support activities.
  • Act as agency/department liaison with resource parent support groups.
  • Supervise maintenance of resource parent files relative to regulation compliance in training and annual review activities.
  • Monitor and Participate in 24-hour on call agency availability.
  • Provide case management coverage in absence of Resource Home team member, i.e., sick/vacation, etc.
  • Meet all resource families and establish an on-going relationship annually.

Record Keeping Responsibilities:

  • Establish and implement guidelines for timely submission of all required reports for work assigned to each staff.
  • Establish and monitor schedules of staff to ensure that Resource Parent and Client needs are met.
  • Review all materials for accuracy and professional reporting with staff prior to submission to appropriate Community Umbrella Agency or County.
  • Prepare written material in a concise, professional, direct style.

Supervisory Responsibilities:

  • Gather, review, and submission of payroll documentation
  • Hold quarterly meetings with staff
  • Provides bi-monthly supervision and staff development.
  • Interviews, hires, plans, assigns, and directs work; timely completion of performance appraisals; rewards and provides corrective action up to disciplinary actions; addresses complaints and resolves problems.
  • Completes staff trainings and orientations by ensuring staff receives a full scope of knowledge and understanding of program and company related information to enhance staff skills and overall performance.


Empowerment/Initiative         Good Judgment              Verbal & Written Communication 

Individual Leadership             Managing Work/Organizational Awareness    Quality Management