INTENSIVE FAMILY SUPPORT SERVICES CASE MANAGER

EMPLOYMENT STATUS: Full Time

FLSA STATUS: Non-Exempt

REPORTS TO: Regional Program Director

JOB LOCATION: Bucks County

JOB SUMMARY

The Intensive Family Support Services (IFSS) Case Manager provides intensive in-home services to families that struggle with meeting the needs of their children and with completing their goals. The IFSS case manager also helps lessen the risk of the child and works toward preventing out of home placement of the children. The case manager provides ongoing risk assessment to the child and offers the family crisis intervention, and maintains a caseload of approximately six to eight families and provides face to face contact with the family as mandated by the IFSS program (one to three times a week). The IFSS case manager has a clear and precise awareness of the community and the ability to utilize resources on behalf of the client, and networks, develops a plan with clients, and advocates for clients and families experiencing duress while maintaining a sensitivity to community issues. Requires a flexible schedule to accommodate family’s need.

Hours of operations are Monday through Friday 9 am – 5pm. Working schedule may vary based on departmental need and include flexible hours to work evenings, weekends, or holidays are mandatory. Provides 24 hour 7 day a week crisis intervention through on-call system. Participates in on-call phone rotation with team members. Provides transportation to their families as needed.

EDUCATION

Bachelor of Social Work, Human Services or closely related field.

EXPERIENCE

Two (2) years or more experience working in social service, education, health care or related field. Experienced in human services setting preferably with children, families and/or minority populations. Bilingual in Spanish is a plus.

KNOWLEDGE, SKILLS & ABILITIES

  • Experience and knowledge of developmental stages for all age groups.
  • Ability to mobilize community resources, to help the clients engage in effective problem solving methods, to guide, to counsel, and to support client and/or family strengths.
  • Ability to assess situations for potential crises offering support through alternative resolution, utilizing community resources, extended family members, public and private agencies, etc.
  • Ability to develop clear alternatives and to assist in problem solving that empowers the family to take responsibility.
  • Ability to engage resistant populations and build rapport with them.
  • Experience and/or knowledge of how substance abuse, mental health and/or trauma can impact being an effective parent.
  • Ability to be flexible, creative, and strong assessment skills are essential.
  • Ability to write clearly, concisely, and professionally is critical.
  • Ability to participate in team meetings, monthly interagency meetings, court, and any other child welfare related appointments

CERTIFICATIONS, LICENSES, REGISTRATIONS

  • Valid driver’s license and ability to use own vehicle.
  • Must be free from any communicable/infectious diseases.
  • Clean driving history
  • Provide a valid PA child abuse clearance, FBI check and Criminal Background Check.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Goals for Planning

  • Improve family functioning by offering resources and alternatives of services that help families become self-sufficient and parent independently.
  • Identify family strengths and build upon them in order to promote stability.
  • Empower families to resolve their challenges.
  • Promotes the physical and emotional wellbeing of the child/children.
  • Assists families in obtaining needed community based services and resources.

Service Delivery

  • Aids the family in their ability to be self-sufficient by teaching such skills as home maintenance, life management, budgeting, and employment.
  • Helps the family identify internal and external stressors that are overwhelming them.
  • Facilitate an increase in the parents’ ability to develop appropriate limits without the use of corporal punishment.
  • Increase the parents’ ability to establish clear roles.
  • Facilitates the development and/or enhancement of decision making and communication skills in the identified family.
  • Participates in on-call crisis intervention rotation with team members.

COMPETENCIES

  • Empowerment/Initiative
  • Good Judgment
  • Communication
  • Individual Leadership
  • Organizational Awareness
  • Quality Management