EMPLOYMENT STATUS:             Full-time

FLSA STATUS:                               Exempt

REPORTS TO:                                 CUA Director



The CUA Case Management Director serves as a member of the Senior leadership team within Tabor Services, Inc. The CUA Case Management Director is directly responsible for successfully implementing all initiatives and ensuring IOC outcomes are achieved. Work includes planning, reviewing, evaluating and coordinating short- and medium-term operations to meet program or social service goals and objectives; reviewing and assigning work to the appropriate work units; overseeing/advising in the most complex situations; implementing all policies and procedures and creating/recommending policies having CUA-wide impact; making resource decisions designed to maximize efficiency and meet objectives in a mandated minimum of time; proactively reviewing workloads to maximize appropriate completion of objectives consistent with CUA standards; ensuring that operations managed are fully prepared for federal and state review and audit that enables funding and certification; and assessing overall training needs of staff members.

Extensive contact outside the CUA may involve negotiation and problem solving with groups such as the judiciary, representatives of public and private welfare agencies, probation, legal advocates, city agencies and departments including DHS and the School District, representatives of professional and community groups as well as individuals, their families, and the general public. Management of staff members and workforce planning is a major component of the work.


The CUA case manager director must have a Master’s degree in Social Work from an accredited college or university.


Six (6) to Seven (7) years of social work experience, four (4) years of which has been at the full performance level. Three (3) years of social work experience supervising social workers in the area of specialization. Or any equivalent combination of education and experience determined to be in accordance with DHS requirements.


  • Good working knowledge of the Child Welfare System. Knowledge of and ability to navigate other systems.
  • Direct case management techniques.
  • Provider management, oversight and evaluation.
  • Experience engaging and accessing community-based programs within Philadelphia.
  • Community-based program analysis and evaluation techniques.
  • Contracting techniques and evaluation.
  • Proposal writing and evaluation techniques.
  • Ability to develop monitoring and tracking systems.
  • Principles and practices of administrative organization and management.
  • Ability to communicate respectfully with all staff and administration.
  • Ability to support a consistently developing agency culture that supports successful habits, a friendly work place, mind/body health oriented environment, cordiality, and open, direct communication
  • Ability to define problems, assess situations and behaviors and establish facts and draw valid conclusions.


  • Valid driver’s license, clean driving record and ability to use own vehicle when other means of transportation is not available.
  • Maintain valid motor vehicle insurance and current State vehicle registration; motor vehicle insurance coverage must be a minimum limit of $100,000/$300,000.
  • Must be free from any communicable/infectious diseases.
  • Provide a valid PA child abuse clearance, FBI check and Criminal Background Check.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Plans, organizes and manages the activities of a major social service program.
  • Formulates program goals and coordinate service activities.
  • Works closely with and coordinates efforts with other service departments and agencies.
  • Represents the CUA to external agencies and funders.
  • Ensuring proper staffing for all department functions and services
  • Applies behavioral science concepts and trauma informed principles in directing the operations of a major social service program.
  • Effects sound management practices in the administration of social service program and implement staff performance standards.
  • Evaluates program quality and effectiveness.
  • Analyzes and resolve complex social work situations, and make sound recommendations consistent with social work principles and departmental policies.
  • Supports all department functions related to best practice standards, monitoring and implementation of data tracking methods.
  • Exercises judgment and discretion in applying and interpreting policies and procedures consistent with overall program policy and objectives.
  • Interprets and explains program function, goals and objectives
  • Establishes and maintains effective working relationships with representatives of private and public agencies, the judiciary, civic groups, associates and the general public.
  • Presents ideas effectively, both orally and in writing.
  • Manages directly and indirectly case management activities.
  • Smoothly oversees relationship with DHS and assigned providers.


Administration/Organization  Communication   Problem Decision Making             Technical

Quality Management              Innovation           Process Improvement                     Leadership