The CUA case manager supervisor manages the activities of, and gives consultation and direction to the case managers engaged in performing a variety of counseling, referral, placement and /or adoptive functions related to services to children and youth in the CUA. The supervisor has controlling responsibility for the operation of a CUA case management unit and ensures that the unit conforms to standards, regulation and laws of the CUA, TCP, city, state and federal agencies. Work includes assigning cases, reviewing case activities, determining training and developmental needs, training employees, reviewing worker performances, and initiating corrective action when necessary. The supervisor will also have contact with individuals, their families, representatives of private and public welfare agencies, representatives of professional and community groups, and the general public as well as supervision of case managers, case aides and other subordinate staff are of major significance to the work. Will work on-call status according to program needs. Regular travel.


Master’s degree in Social Work from an accredited college or university.


Minimum of three (3) years of social work supervising experience, preferably in the field of child welfare. Will also have three (3) years of direct social work experience, one of which has been at the full performance level in child welfare or any equivalent combination of education and experience determined to be in accordance with DHS requirements.


  • Plans, organizes and coordinates the activities of a group of case managers in child welfare, occasionally working collaboratively with individual or team to successfully complete required tasks.
  • Apply behavioral science concepts and principles in the supervision of a group of case managers.
  • Evaluates social service programs and make recommendations to improve effectiveness of operations.
  • Effects sound management practices in the administration of social service programs. Analyzes and resolves complex social work situations and make sound recommendations. consistent with social work principles and CUA policies.
  • Exercises judgment and discretion in applying and interpreting policies and procedures. consistent with the overall policy and objectives of programs.
  • Interprets and explains program function, goals and objectives.
  • Establishes and maintains effective working relationships with representatives of private and public agencies, the judiciary, civic groups, associates and the general public.
  • Presents ideas effectively, both orally and in writing.
  • Prepares and analyzes reports pertaining to social service programs.
  • The principles, practices and techniques of social work as applied to the CUA case management function.
  • Supervisory methods and techniques.
  • The principles, practices and procedures for social service program planning and evaluation within child welfare.
  • Administrative principles, policies and procedures governing social services as applied to child welfare.


  • Valid driver’s license and ability to use own vehicle when other means of transportation is not available.
  • Must be free from any communicable/infectious diseases.
  • Provide a valid PA child abuse clearance, FBI check and Criminal Background Check.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Assigns, reviews, and evaluates the activities of a group of case managers providing services to clients; supervises workers in such functional areas as adoption, foster care, guardianship, purchase of services, counseling and referral, and protective services; teach workers in the problems of adults and children; discusses the appropriate placement and services required; determines whether court action is required; evaluates services provided to individuals by private, public and contracted agencies; reviews the development and implementation of service plans within the service setting.
  • Plans, assigns and reviews the activities of a group of case managers performing casework functions within the CUA; recommends changes in practices and procedures to increase operating efficiency and expedite work flow; confers with superiors on policies, rules, and regulations related to social service functions; consults with private and public welfare agency officials on established procedures and problem areas; recommends establishing or modifying current methods and policies; confers with superior on unusual social service problems.
  • Screens cases initially to determine level of risk to individual, individual's eligibility for program, and services required; reviews cases for socio-economic, medical, educational, employment and/or other information; assigns cases and meets with appropriate social worker to discuss status of cases, problems encountered, basis for actions, and alternative solutions; reviews and discusses progress, reviews workers' reports; provides supportive liaison services and assistance when required; reviews recommendations for case closings and transfers; evaluates workers' performance.

  • Build case managers in social work techniques and methodologies; orients worker with appropriate laws, policies, regulations and procedures; evaluates worker development, performance and problem areas to determine training needs; takes corrective action where necessary.

  • Communicates with other public and private agencies and institutions to exchange information and develop resources; prepares correspondence; answers inquiries relating to services and clients.


  • Provides supervision, staff development, training and support for CUA case manager unit for the direct supervision of five (5) staff.
  • Interviews, hires, plans, assigns, and directs work; timely completion of performance appraisals; rewards and provides corrective action up to disciplinary actions; addresses complaints and resolves problems.


  • CM Expertise Ethical Practice Advocacy
  • Assessment Skills
  • Cultural Awareness Organized/Time-Management
  • Relationship Management Communication Skills
  • Professional Development