The CUA Case Aide works as a part of the CUA Support Team at the direction of the CUA Case Manager Supervisor toward achieving the objectives established in the Single Case Plan.  The Case Aide will conduct and participate in home, school, and community visits, and assist in accessing resources and records.  This position will require direct client interaction and execution of transports, assessments and supportive interventions in order to support delivery of child welfare services.  In addition, the Case Aide will assist in maintaining documents and other administrative functions related to client records.  Daily travel and a rotating schedule are required.


High School Diploma or equivalent.


Two (2) years or more experience working in environment involving children, youth and families with knowledge of child, youth and family service systems and community resources is preferred.. Work experience in social service, education, health care or related field is a plus.


·       Ability to provide accurate and timely reports and recommendations.

·       Knowledge of community resources.

·       Strong oral and written communications skills.

·       Strong working knowledge of computer applications (Microsoft Office, Excel) and ability to work with various digital information systems.

·       Ability to establish and maintain positive, professional relationships with clients, co-workers and visitors.  

·       Ability to work a flexible schedule to meet the needs of children, youth, and families and to cover emergencies.

·       Ability to work independently, demonstrating good judgment and prioritizing skills.

·       Ability to maintain a high degree of discretion dealing with confidential information.


·    Must have a valid driver’s license and transport children, youth, and family members as required.

·    Must be free from any communicable/infectious diseases.

·    Provide a valid PA child abuse clearance, FBI check and Criminal Background Check.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


·       Provides transport of the family to visits, school, medical appointments, court, conferences and other essential appointments.  This includes proper installation and use of car seats.

·       Obtains, maintains and filing/uploading of school, medical, birth certificates, behavioral health records and other related documents. 

·       Completes necessary purchases and deliveries for families, including groceries, food and other urgent necessities.

·       Supervises visits when necessary with the knowledge of what appropriate supervision is available to intervene if children and youth are at risk. 

·       Reports back to supervisor and team relevant details about interactions.

·       Provides in-home and community support to families in order to increase their well-being and functioning.  This can included organization and maintenance of home, various life-skills and accompanying to community resources and other similarly related activities.

·       Participates in Family Team Conferences and internal meetings when necessary.

·       Completes all paperwork and other documentation timely and in accordance with the DHS CUA Practice Guidelines.


Adaptability              Customer/Client Service & Support           Planning & Organizing

Communication        Creative                                                       Influencing/Negotiation Skills