CUA Care Coordinator

JOB SUMMARY

The Care Coordinator (CC) works in collaboration with the CUA case management team in continuous partnership with children and youth with special health care needs (CYSHCN), children with medical complexities (CMC) and their family/caregiver(s), clinic/hospital/specialty providers and staff in a team approach. The CC serves as an integral part of the case management team to help empower and engage parents/caregivers in the child’s healthcare by creating and promoting adherence to a care plan developed in coordination with the client, primary care provider and family/caregiver(s) all leading to improved health for the child/youth. The CC will provide support, guidance and assistance to client and families and help connect them to relevant community resource with the goal of enhancing their health and well-being as they navigate through complex healthcare environment.

While the Care Coordinator’s duties may vary dependent on clinical needs, the overarching purpose of this position is to collaborate with parents and caregivers to provide education and care coordination to help them manage their child/children’s medical conditions and health. This position requires home visitation and someone with a flexible work schedule. Work hours may vary, depending on needs of the program.

EDUCATION

Bachelor’s Degree in a healthcare or field of specialization such as public health, health sciences, health management and/or other health related programs.

EXPERIENCE

3-5 years’ experience in clinical or community resource settings; care coordination and/or case management experience is desirable.

SKILLS, KNOWLEDGE & ABILITIES

• Understanding of Managed Care Delivery Systems.
• Knowledge of behavioral health, educational, and physical health services and community resources.
• Experience with insurance verification (plans), patient financial services, medical record data abstraction, or data analysis. Acquiring knowledge of Patient Rights & Responsibilities, knowledge of Medical Terminology; knowledge of data collection, compilation, and analytical techniques. Evidence of effective communication, education, and counseling skills
• Proactively acts as patient advocate, responding with empathy and respect to resolve patient and family concerns, and recognizes opportunities for improvement to meeting patient concerns
• Proficiency with Windows-based software including Microsoft word, Excel, Outlook along with good history-taking skills, strong, competent computer skills; accurate and complete documentation skills; good time management and organizational skills.
• Demonstrated ability to work independently and as part of a team.

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Valid driver’s license, clean driving record and ability to use own vehicle when other means of transportation is not available.
• Must be free from any communicable/infectious diseases.
• Provide a valid PA child abuse clearance, FBI check and Criminal Background Check.