FLSA STATUS:                   Exempt

REPORTS TO:                    Regional Program Director

LOCATION:                         Philadelphia

REVISION DATE:               08/28/2020



The Permanency Program Manager is responsible for daily oversight of the recruitment of foster/adoptive families and case management responsibilities related to preparing and facilitating adoptions and adoptive support services for children and families contracted for service through the local county Department of Children, Youth, and Family Office, the Statewide Adoption and Permanency Network (SWAN), and Wendy’s Wonderful Kids (WWK).  The Permanency Program Manager will also be responsible for program expansions and enhancement and ensure positive service performance outcomes.  In addition, the Permanency Program Manager assures program activities are of high quality and executed in a timely manner as determined by the Regional Program Director.  Hours are from 9 am – 5pm, Monday through Friday, but may vary according to departmental needs. Regular travel may be required. 



A Master’s degree in Social Work, Psychology, Behavioral Counseling or relevant human services field with a specialization in foster care or adoption services.


Four (4) years of experience working within child, youth and family service systems and supervisory experience. 


  • Strong written and verbal communication skills
  • Strategic planning and recruitment skills
  • Skills  with Microsoft Office applications including Word, Excel and PowerPoint
  • Knowledge in program expansion and enhancements
  • Knowledge of  PA Code 55 3700 and SWAN standards and benchmarks
  • Ability to achieve desired performance outcomes
  • Ability to assess and problem solve


  • Valid driver’s license and ability to use own vehicle.
  • Must be free from any communicable/infectious diseases.
  • Provide a valid PA child abuse clearance, FBI check and Criminal Background Check.


The Permanency Program Manager must have the ability to interact with culturally diverse families in a supportive, professional manner. Minimum age requirement is 21 years; ability to effectively and professionally communicate (verbal and written) with all levels of personnel internal and external to the company; capable of working responsibly with highly confidential information and of maintaining composure under duress; ability to multi-task and demonstrate good organizational skills; must be able to work independently as well as part of a team; must have working knowledge of computers and software, including word, excel, e-mail, and other usual and customary office programs; must meet all agency requirements for pre-employment as required by Tabor Children's Services, the local county Department of Children, Youth, and Family Office and/or state regulations. Evening and weekend work hours may be required.  To perform this job successfully an individual must be able to perform each essential duties satisfactorily and ethically. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Initiate the planning and execution of special events, brand marketing efforts, resource parent retention efforts, and participate in a wide range of development and marketing activities for the purpose of meeting and/or exceeding the total amount of resource/pre-adoptive homes needed within assigned communities.
  • Coordinate the referral process for securing Kinship Certifications, SWAN Units of service and WWK youth.
  • Devise and implement communication mechanisms needed to convey relevant information on resource parents to appropriate staff.
  • Monitor and evaluate resource parent support activities.
  • Act as agency/department liaison with resource parent support groups.
  • Supervise initial maintenance of resource parent files relative to regulation compliance in training and annual review activities.
  • Interface with public and private child welfare workers to coordinate the completion of Recruitment processes, SWAN Units of Service in addition to the adoption recruitment services provided by WWK.
  • Document activities of all service provision within the internal and external databases (i.e. tracking reports, Child Trends, and the SWAN Portal).
  • Develop and maintain effective systems for monitoring and managing services for all parents and children served.
  • Complete reports of services to be submitted to the Dave Thomas Foundation, Philadelphia DHS partners, and SWAN monthly.
  • Monitor departmental achievement of productivity, timeliness, and fiscal targets.
  • May provide all direct service tasks related to the completion of the Child Profile, Child Preparation, Post Permanency, Family Profile, and Finalization Units of Service according to the SWAN program guidelines and benchmarks for assigned cases.
  • Attend educational opportunities provided by the Dave Thomas Foundation for Adoption (DTFA) including, but not limited to: classroom training, online modules, database training, webinars, and the Wendy’s Wonderful Kids Summit hosted by the DTFA annually.
  • Participate in SWAN Network meetings to include SWAN Quarterly meetings, as well as bi-annual statewide conferences to obtain current information regarding best practice, Older Youth Permanency Initiatives, as well as, new laws governing services provided to pre-adoptive and fostered youth.
  • Encourage the local county Department of Children, Youth, and Families and/or the Community Umbrella Agency to initiate and support a youth’s plan towards permanency as deemed appropriate.
  • Inform the court of case status by completing status reviews within required timeframes and attend court hearings as required.
  • Address unresolved core issues of adoption experienced by the families and children.
  • Review, edit, and submit all reports (e.g. Recruitment Plans, Individualized Permanency Support Plans, Child Safety Assessments, and Lifebooks, etc.) to the Dave Thomas Foundation and the local county office of children, youth, and families.
  • Collaborate with department staff and conducts training in accordance with agency regulations as needed.
  • Coordinate the payment authorization/certification process needed to facilitate payment for SWAN services to include Cost and Time Tracking.
  • Gather, review, and submission of payroll documentation.
  • Provides bi-weekly and/or monthly supervision and staff development.
  • Participates in monthly face-to-face supervision with the Regional Program Director and ongoing communication via phone or email as needed to discuss case concerns.
  • Monitor and Participate in 24-hour on call agency availability.
  • Other duties may be assigned.


Empowerment/Initiative         Good Judgment              Verbal & Written Communication  

Individual Leadership Managing Work/            Organizational Awareness.  Quality Management


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