IL Program Manager

JOB SUMMARY

The Independent Living Services Program Manager (IL) is responsible for daily oversight of the independent living programs, promoting permanent connections and supports for aging out young adults, and assuring that program activities are of high quality and executed in a timely manner as determined by the Regional Program Director.  The IL Program Manager will also be responsible for program expansion and enhancement and ensure positive service performance outcomes.  Hours are from 9 am – 5pm, Monday through Friday, but may vary according to departmental needs. Regular travel required.

EDUCATION

Master’s degree in Social Work, Human Services or closely related field.

EXPERIENCE

Two (2) years of experience working within child, youth and family service systems and supervisory experience. 

KNOWLEDGE, SKILLS & ABILITIES

  • Strong written and verbal communication skills
  • Strategic planning and recruitment skills
  • Skills  with Microsoft Office applications including Word, Excel and PowerPoint
  • Knowledge in program expansion and enhancements
  • Knowledge of DBHIDS, PA Code 55 3680s, BARJ, Mother/Baby, SWAN IL standards and benchmarks
  • Knowledge of transitional living and housing services.
  • Ability to achieve desired performance outcomes
  • Ability to assess and problem solve

CERTIFICATIONS, LICENSES, REGISTRATIONS

  • Valid driver’s license and ability to use own vehicle.
  • Must be free from any communicable/infectious diseases.
  • Provide a valid PA child abuse clearance, FBI check and Criminal Background Check.

QUALIFICATIONS

The IL Program Manager must have the ability to interact with culturally diverse families in a supportive, professional manner. Minimum age requirement is 21 years; ability to effectively and professionally communicate (verbal and written) with all levels of personnel internal and external to the company; capable of working responsibly with highly confidential information and of maintaining composure under duress; ability to multi-task and demonstrate good organizational skills; must be able to work independently as well as part of a team; must have working knowledge of computers and software, including word, excel, e-mail, and other usual and customary office programs; must meet all agency requirements for pre-employment as required by Tabor Children's Services, regional county and youth offices, and/or state regulations. Evening and weekend work hours may be required.  To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties may be assigned 

IL Program Management Responsibilities

  • Develops and coordinates all program services for Independent Living Programs.
  • Develops collaborative partnerships with internal and external stakeholders to assist in program enhancement.
  • Completes and submits all required reports with high quality and in a timely manner per the expectations of the Regional Program Director.
  • Meets with Regional Program Director weekly to provide updates and discuss concerns.
  • Ensures adequate staffing and coverage for IL programs.
  • Reviews client files quarterly to ensure the provision of quality services by assigned staff.
  • Participates and/or attends program, supervisory level and client meetings, as needed.
  • Facilitates the referral screening, interview, and acceptance process for IL programs.
  • Re-designs IL life skills curriculum, as appropriate.
  • Develops a system to monitor program expenditures to ensure efficiency in program spending.
  • Develops program policies and procedures, as needed and/or directed by Regional Program Director.
  • Reviews monthly case notes, quarterly, and bi-annual client reports to ensure compliance and a high level of quality services.
  • Establishes new partnerships with realtors and private landlords for expansion and enhancement of IL services.
  • Ensures that all rental properties are maintained in adequate condition to ensure program standards are met in the provision of housing for the clients we serve.

Record Keeping Responsibilities:

  • Establish and implement guidelines for timely submission of all required reports for work assigned to each unit.
  • Establish and monitor schedules of staff to ensure that client needs are met.
  • Review all materials for accuracy and professional reporting with staff prior to submission to appropriate agency.
  • Review completed studies and assessments on a regular timely basis.         
  • Prepare written material in a concise, professional, direct style.

Supervisory Responsibilities:

  • Gather, review, and submission of payroll documentation
  • Hold monthly meetings with staff
  • Provides bi-monthly supervision and staff development.
  • Interviews, hires, plans, assigns, and directs work; timely completion of performance appraisals; rewards and provides corrective action up to disciplinary actions; addresses complaints and resolves problems.
  • Completes staff trainings and orientations by ensuring staff receives a full scope of knowledge and understanding of program and company related information to enhance staff skills and overall performance.

COMPETENCIES

Empowerment/Initiative                     Good Judgment             Verbal & Written Communication 

Individual Leadership             Managing Work/            Organizational Awareness        Quality Management